The most unreliable smartphone apps because WhatsApp is down

App crashes can leave people frustrated and unable to use their phones when they need to (PA Wire)

App crashes can leave people frustrated and unable to use their phones when they need to (PA Wire)

Tuesday’s WhatsApp outage affected more than 40 million users in the UK alone. Such outages are not only frustrating, but can also be a major inconvenience if you’re trying to communicate quickly.

Additionally, losing access to banking apps or anything else that contains sensitive data can be extremely stressful.

A new study by has determined which mobile apps are the least reliable and likely to prevent Brits from accessing their services.

As part of the Mobile Stats Hub, experts analyzed the top 24 mobile apps for a variety of factors. These included the volume of reported outage issues per million monthly downloads, the volume of Google searches during outages, and actual user app ratings.

The results reveal which apps most Londoners will have on their phones and which are the least reliable, on a scale of zero to five.

Which mobile apps are the least reliable?

With a reliability score of 1.50 out of 5, Facebook was found to be the least reliable mobile application. On average, there are 15 app issues reported for every million monthly downloads, two-thirds more than the other Meta app, WhatsApp, which had “only” nine issues per million downloads.

YouTube is the second least reliable mobile app, with a reliability score of 2.36 out of 5. There are 36 reported app issues per million monthly downloads on average, four times the amount of Soundcloud. Additionally, over the past year, there have been 673,500 search queries for the broken YouTube app, the highest of any app analyzed.

Twitter ranks as the third most unreliable mobile app. On average, for every million monthly downloads, there are 195 app issues reported, the highest of any app analyzed. However, since Twitter receives 86% fewer search queries on the broken app compared to Facebook, it earned a slightly higher reliability score of 2.54 out of 5.

Uswitch analyzed the data to determine which of these apps was the least reliable (Uswitch)

Uswitch analyzed the data to determine which of these apps was the least reliable (Uswitch)

On the other end of the spectrum, Zoom has proven to be the most reliable mobile app with a reliability score of 4.51 on . There are only three reported issues per million average monthly downloads, the lowest of any app analyzed.

How can outages be dangerous for our data?

A Censuswide survey of 2,012 UK mobile phone users, conducted by for the Mobile Statistics Hub, found that more than a third of UK adults allow their mobile apps to access their personal data.

The survey found that men are more likely than women to allow apps to access their private information, while nearly half of 16-24 year olds said they don’t opt ​​out of access to personal data when browsing. installing apps.

Passing our personal data to apps has its risks at the best of times, but especially during outages. Mobile expert at, Catherine Hiley, offers tips on protecting your personal data from outages caused by cyberattacks

“There are several reasons why mobile app crashes can occur, such as server issues, outdated software, and cyberattacks,” she explains. “Apps that users haven’t updated recently may display outdated software and are therefore more at risk of being hacked. These attacks can also lead to app crashes. So it’s important to make sure your apps are as up-to-date as possible.

“When you install a new app, it will often ask you for permission to access personal data on your phone, such as your camera, microphone, and location. It’s important to be aware of what each application has access, so as not to over-share or offer access to more information than necessary.”

Ms Hiley adds that it’s important not to “ignore the terms and conditions” and urged people to “make sure you’ve read the app’s privacy policy to understand how your data will be shared”.

“If you’re not comfortable with politics, avoid downloading the app,” she says.

“If the app asks for permission to access your location or camera, pay close attention and assess whether this is a necessary part of the app’s function. Keep your apps downloaded to update and regularly check their permissions. You can check your settings at any time and allow them to access your personal data only when you use the app.”

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